Support and billing

Help with your conversation printout.

Contact info@si-digital.com. Include what happened, what you expected and the steps to reproduce the problem.

Install from the Chrome Web Store. Get Conversation Printer for HighLevel in Chrome, then open your supported HighLevel conversation and verify your email when prompted.

Print the conversation you have open

  1. Open the supported Live Chat conversation on app.gohighlevel.com.
  2. Click the Conversation Printer icon in Chrome. Verify your email when prompted.
  3. Keep the same GHL conversation open while the preview prepares.
  4. Check the first and last message and add an optional business heading.
  5. Choose Print / Save PDF. Leave Chrome's margins at Default to use the extension's 0.75-inch margins.

If messages are missing

Check the current message filters and available history in GHL. Those settings affect what the extension can collect. If you switched conversations during preparation, return to the desired conversation and try again. Attachment contents are not embedded. The first release supports Live Chat text on app.gohighlevel.com; other channels and agency login domains are not advertised as supported.

Report a problem

Use Report a problem in the preview to open an email draft. Automatic fields include the extension version and preparation status. Review the draft before sending it. You can add your browser and operating-system version and the steps that caused the issue.

Please remove customer names, contact details and conversation content from any screenshots you choose to send. Support does not need a copy of your customer's conversation to begin investigating. The report is not sent until you send it through your email app.

Trial and subscriptions

Your first verified activation starts a 14-day trial. No payment card is required and the trial does not charge automatically. After free access ends, choose $2.99 USD/month or $29 USD/year for one user. Both plans include the same printing features. Paid subscriptions renew until canceled.

Use Manage billing in the commercial preview to update payment details or cancel renewal. Cancellation preserves access for the remaining paid period. Uninstalling the extension does not cancel a subscription. If you cannot reach billing, email support. Refund requests can also be sent to support.

Privacy and account requests

For account access, correction or deletion requests, email info@si-digital.com. We may need to verify account ownership. See the privacy policy for information handled locally and by the account service.